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Refund & Returns Policy

Due to COVID-19...

...we are experiencing significant delays in shipping, especially internationally sometimes taking up to 90 days for delivery. 

Therefore, at this time, it is our policy for:
International deliveries to wait an extended duration of time of 90 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 
Domestic deliveries to wait an extended duration of time of 90 days from the ship date before we are able to offer a refund or reshipment due to a lost package. 
Thank you for your patience during this time. 
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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@fractalforestkauai.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@syncromystic.com and send your item to: 4-1104 Kuhio Hwy PMB #165 Kapaa Hawaii US 96714.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Delivery Complications and Refunds
There are different shipping options such as First Class or UPS.  The less expensive delivery methods tend to be more subject to delivery issues.  We do our best to package orders safely and ship them in a timely manner and are not able to do anything for packages that are held in customs.  As mentioned above under “Refunds (if applicable)”, we are not able to issue any refunds until the items purchased are returned to us and inspected by us.
Subscriptions 
We will offer refunds on subscriptions two weeks before your next ship date. We do not offer refunds for subscriptions if your monthly order has already been processed and shipped. 
 

 

Aloha 
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